General Terms and Conditions

Welcome to Dynamic Dental Solutions! These General Terms and Conditions govern your use of our website and the purchase of products and services from us. By accessing or using our website, you agree to be bound by these terms and conditions.

Order Processing and Delivery

Our standard delivery time for orders is typically one working day from the date of order confirmation. However, delivery times may vary depending on factors such as product availability and shipping location. We strive to dispatch orders promptly to ensure timely delivery to our valued customers.

To ensure next-day dispatch, orders must be placed before 4pm GMT on weekdays. Orders received after this cut-off time will be processed on the following business day. We recommend placing orders as early as possible to avoid any delays in processing and dispatch.

We offer express or expedited shipping options for customers who require their orders to be delivered urgently. Please contact our customer service team to discuss your specific shipping requirements, and we will do our best to accommodate your needs and provide you with expedited shipping options.

Tracking Numbers

We offer tracking numbers upon request. If you would like to track the status of your order, please let us know, and we’ll be happy to provide you with the tracking information. If you have any further questions about the status of your order, please don’t hesitate to contact our team for assistance.

Returns and Refunds

 

Notifying Us About the Return

You must notify us about your intention to return the item within 14 days of the date of your purchase. Please email us to inform us about your intention to return.

 

Returned Items Conditions

Returned items must be in original condition, unused, unopened, unassembled, and suitable for resale.

 

Items You Do Not Have the Right to Return

We will not be able to accept returns for made-to-order, customised, or personalised items.

 

Returning the Item to Us

Please include the invoice number with your return.

You are free to arrange your own return shipping with your preferred courier.

 

Refunds

We will issue a refund within 14 days of receiving your item in our warehouse and inspecting it. We will issue the refund to your original method of payment.

Changes to Terms and Conditions

 

We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms and conditions periodically for any updates or changes.

Contact Us

If you have any questions, concerns, or comments about these terms and conditions or any other aspect of our website or services, please contact us at info@dynamicdentalsolutions.co.uk

Last Updated: 25 April 2024